Refund policy

No Refunds

We do not offer refunds. Please choose carefully before you buy.

Faulty or Damaged Items

If your item arrives damaged or faulty, we're more than happy to fix or replace it — free of charge, and we'll cover the return postage.

You must let us know within 7 days of receiving your item. Contact us at storyboundpersonal@gmail.com with your order number, a description of the problem, and photos. If damage isn't reported within 7 days of delivery, we're unable to offer a repair or replacement.

Repairs and replacements don't cover fair wear and tear, or damage caused by misuse or accidents after delivery.